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Cashless Payment 101. Choosing the right solution for you.

So you’ve taken the decision to make your venue or event cashless. From the trends we’re seeing across the world, we’d say you’re in good company right now.

Whilst the move to cashless has been a major global trend, the pandemic has accelerated the adoption rate of cashless technologies – as individuals and businesses look to minimise physical contact.

“We’re living through an amazing global social experiment that is forcing governments, businesses and consumers to rethink their operating models and norms for social interactions,”

said Morten Jorgensen, director of RBR, based in London, a consulting firm specialising in banking technology, cards and payments.

“We have a world in which there is less contact. People’s habits are changing as we speak.”

Mckinsey’s 2020 Global Payments Report illustrates this dramatic decline in cash usage across the globe.

Cash usage by country: % of cash used in total transactions by volume, %

Cash usage by country change from 2010-2020

Pull factors are also at play here. Event, stadia and venue businesses need to reassure people that it will be safe to come back to their venues post-pandemic. Eliminating the use of cash can help with this goal.

Similarly, the global crisis has highlighted the huge data gap that many organisations have, as stadiums and venues remain closed or operate with greatly reduced numbers. Without customer data it’s incredibly difficult to keep your fans engaged.

So which cashless payment option is right for your business?

It can feel like choosing to go cashless is the easy part, as there are so many push and pull factors at play right now; the decision as to which cashless payment solution to go with can require more thought. 

We’ve created this infographic to show the different cashless and contactless payment options that are readily available as well as some of the advantages and drawbacks to each method.

Going cashless means choosing one of two main routes – either installing Reverse ATMs at your venue, or choosing from one of three contactless solutions; Bank card, RFID or, adding mobile payment functionality to it by using either a white label digital wallet or existing mobile payment solution.

The cashless landscape

Cashless payment options summary

Here’s a quick reference of each cashless payment solution and some of the key advantages and drawbacks of each method.

cashless payment options summary

Reverse ATMS

These are cash kiosks that convert notes and coins into a prepaid card for spending at venues including shopping malls and sports stadiums. In some ways this is the easiest way to go cashless. Reverse ATMs literally take cash and turn it into a usable payment card. Reverse ATMs can be a popular solution as you simply purchase or hire a machine, plug it in and you have easily installed a system to reduce cash handling at your venue. However, there are a number of considerations to be aware of :

  • Reverse ATMs can be expensive to purchase or hire
  • You don’t get any fan data or information about spend
  • Operational and security issues around cash use and theft remain
  • Physical contact with machines, cards and cash are still involved, doing little to alleviate COVID concerns around handling cash
  • Fans will need to queue to change their cash for a card, reducing the quality of the fan experience and causing social distancing concerns
  • Money laundering risks
  • Getting refunds can be a challenge for fans

Contactless payment solutions

The many issues with Reverse ATMs often make the contactless payment route preferable. There are three main options here – bank card, cashless RFID or mobile payment method. Let’s take each one in turn.

1. Bank card

We already use them, and contactless bank card payments are increasing in usage across the US whilst in many countries they’ve been commonplace for some years now. This change in attitudes and behaviour would make the implementation relatively easy. However, there are some drawbacks to consider:

  • You don’t get any fan data or information about spend
  • Limit on contactless transactions in terms of size (£40 per transaction in the UK) and the number of transactions allowed before you need to enter your PIN anyway
  • Unable to offer incentives to drive consumer spending at your venue
  • You don’t get any fan data or information about spend
  • No sponsorship opportunity

2. Contactless RFID

Contactless RFID is typically available in the form of a wristband, and are hugely popular at festivals, concerts, exhibitions and spaces where the mobile signal is temperamental as they don’t require WIFI to operate. Our experience is that businesses see a 22% increase in revenue on average when they implement our cashless RFID solution and transactions are up to 80% times faster.

If gleaning customer data is important to your business, then contactless RFID should be one of your options, as you own all the data and it’s available to you in real-time. You know who’s bought what, when and from where and armed with this information you can make on-the-spot improvements to boost revenue.

From a fan’s point of view contactless RFID is popular, as queueing times are reduced and there’s the convenience of not having to carry cash. This, in turn, reduces the risk of theft – a winner for both fans and event organisers.

3. Mobile pay

The number of payments made via a smartphone has increased dramatically in recent years, and it’s predicted that mobile payments will be the second most common payment method after debit cards by 2022. Mobile transactions are rapidly on the increase, and are driven in the main by generation Z and who have readily adopted this technology. A business choosing to implement a mobile pay solution can do so in one of two ways – either use a third party mobile payment provider ( e.g. Apple Pay, Google pay) or a white label version.

Third party mobile payment solution

These mobile payment technologies use NFC (near field communication) technology which is an extension of RFID technology. Some of the major third party providers are Apply Pay, Samsung Pay and Paypal. These solutions have millions of users worldwide.

This route does have a few drawbacks however:

  • You don’t gain any data insights from transactions made via your mobile app. The data is only visible to the third party payment provider.
  • No sponsorship opportunities, as creating an in-app payment solution can give you a new category for brands to sponsor.
  • Reduced fan engagement with your app.
  • Transactions need to be made at a closer proximity than with QR codes.

White label mobile payment solution

A white label mobile payment solution, means utilising the digital wallet technology of a third party which integrates into your own company app. As it’s white label, it has your company branding, is a frictionless experience for your fans and all data collected as a result of transactions made in the app belong to your company. A white label mobile solution allows you have contactless payments, venue access control, loyalty and ticketing all in one mobile ecosystem. Some further benefits:

  • Safety – eliminates the need for cards or cash. QR codes are used for transactions meaning customers can purchase at a further distance than any other payment method
  • Simplicity – white label digital wallet solutions are fairly simple to integrate with your existing systems. The Tappit Mobile Pay solution for example just requires an upgrade to your existing POS
  • Increase value for your sponsors – know who your VIPs are and how best to target them
  • Integrate with loyalty schemes, reward programmes and your existing venue and finance partners
  • Totally understand your fans – gather data on your customers’ spending journey with you then utilise this to drive fan engagement, customer retention and profit

Conclusion

If you want to improve fan experience, boost profits and gain the data insights to futureproof your business through fan engagement and sponsorship –  cashless RFID or a white-label mobile payment solution are your best options.

Other considerations when assessing cashless payment solutions should be the hardware investment required to implement the chosen solution, the lead time and the demographic of your customer base.

If you want to know more about how Tappit is helping businesses to implement cashless payment solutions, and which options would best help you thrive in the ‘new normal’,  just get in touch with us to discuss your needs.

 

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